Contacts

Email: [email protected]

Telegram: @melani7pm

LinkedIn: linkedin.com/in/melani-solovei

About Me

AI Automator | n8n, Make & AI Agents

I design end-to-end AI agents and business automations that turn repetitive operations into clear, testable workflows. I help service businesses reduce manual work, qualify and route customer requests, keep CRM and operational data structured, monitor service levels, and turn conversations into actionable reports.

Key Expertise

• Customer support operations: AI classification, routing, SLA monitoring, and multilevel escalation so urgent requests reach the right owner on time.
• Sales operations: lead qualification, CRM registration, conversation analysis, and management reporting so teams prioritize stronger opportunities and reduce manual data entry.
• Customer experience: automated booking, feedback processing, sentiment analysis, and personalized responses so businesses react faster and keep customer data organized.
• Internal operations: task-management agents and workflow orchestration that reduce routine updates, missed deadlines, and fragmented information.
• Decision support: structured dashboards and AI-generated summaries that turn operational data into clear next actions.

Tech Stack

Workflow Automation

• n8n
• Make
• Subworkflows and scheduled workflows

AI & Language

• AI Agents
• OpenAI
• Google Gemini
• OpenRouter